SupportBot
$0.03 / reply, from $9/mo
Flat plans — the AI replies are already in the price.
SupportBot vs Intercom (Fin AI)
Flat per-reply pricing.
Not per-seat monthly plans, plus Fin AI Agent billed separately at $0.99 per resolution ('outcome').
Intercom (Fin AI) positions itself as “AI built to deliver perfect customer experiences.” SupportBot answers the same customer questions — grounded only in your own store content — starting at $0.03 per reply, with no metering surprises.
Competitor pricing verified 2026-07-22, from published App Store listings.
Intercom (Fin AI)
Essential $39/mo per seat ($29/mo billed annually); Advanced $99/mo/seat; Expert $139/mo/seat; no free plan (14-day free trial, no credit card, minimum 1 seat); Fin AI Agent billed separately at $0.99 per resolution ('outcome') on top of seat pricing
4.6★ (16 reviews) · billed per-seat monthly plans, plus Fin AI Agent billed separately at $0.99 per resolution ('outcome')
Feature by feature
Where SupportBot and
Intercom (Fin AI) actually differ.
| Feature | SupportBot | Intercom (Fin AI) |
|---|---|---|
| Pricing model | Flat monthly price per plan — the AI replies you're paying for are already included, no per-resolution add-on | Essential seat plan starts at $39/mo per seat ($29/mo billed annually); Fin AI Agent itself is billed separately at $0.99 per resolution, stacked on top of the seat cost |
| Free plan | Free plan: 100 AI replies/month, $0, no credit card | No free plan — Intercom offers a 14-day free trial with no credit card required, then a minimum of 1 paid seat plus per-resolution Fin charges |
| How answers are grounded | Every answer is generated only from the merchant's own store content (products, pages, policies, FAQs); the widget says so when it can't find an answer and hands off to a human | Fin AI Agent draws on connected help-center content and, via the Shopify integration, real-time order and product data; its exact grounding and fallback behavior on a given store is not independently verified here |
| What it's built for | Purpose-built AI answer engine for pre-sale and post-sale customer questions on a Shopify storefront | Enterprise-grade customer service platform (shared inbox, ticketing, help center, workflow automation) with Fin AI Agent as a metered layer on top — built for support teams managing multi-channel volume, not just Shopify Q&A |
| Total cost for an AI-answering plan | Starter: $9/mo for 300 AI replies, AI included | At least $39/mo for one Essential seat, plus $0.99 per resolved conversation — e.g. 300 resolutions in a month would add roughly $297 on top of the seat fee |
Competitor pricing verified 2026-07-22, from published App Store listings.
Why merchants switch
Answers from your store.
Nothing made up.
Only your store content
Every answer is generated from the merchant's own products, pages, policies, and FAQs — never invented, never guessed.
Admits what it doesn't know
If the answer isn't in the store content, SupportBot says so honestly instead of fabricating a plausible-sounding response.
Clean human handoff
When it can't help, the conversation hands off to a real person by email or Slack, with a summary of what the customer already asked — no dead ends.
FAQ
Common questions about
switching from Intercom (Fin AI).
Why switch from Intercom (Fin AI) to SupportBot?
Intercom charges a per-seat plan fee (from $39/mo) plus $0.99 per Fin resolution on top — costs that scale with every question answered. SupportBot's Starter plan is $9/mo for 300 AI replies with no seat requirement and no per-resolution surcharge.
Does Fin AI Agent's $0.99-per-resolution price replace the need for a seat plan?
No. Fin is an add-on capability inside Intercom's Essential, Advanced, or Expert plans — you need at least one paid seat ($39/mo minimum) before Fin's per-resolution charges even apply.
Is Intercom / Fin a bad product?
No — Intercom is a well-regarded, enterprise-grade customer service platform, and its Shopify App Store listing carries a 4.6★ rating. SupportBot is a narrower, far cheaper tool if your priority is a Shopify storefront widget that answers questions from your own store content, not a full multi-channel support platform.
What happens when SupportBot can't answer a question?
It says so honestly and hands the conversation to a human by email (Starter+) or Slack (Growth+), with a summary — it never guesses at order status or policy details it can't verify.
See it answer from
your own store.
Free Growth-tier access during the beta, $19.99/mo for life after — a capped founding cohort.
Join the founding betaNo credit card during beta · honest feedback welcome