Answers from your store, never invented
Every answer comes from your own products, pages, and policies (on Growth and Pro, straight from a live look at your store). And if the answer isn't there? SupportBot says so, instead of making something up.
AI support for Shopify stores
Customer support that has actually
read your store.
SupportBot reads your products, pages, and policies, then answers customers from them, day and night. It can check what's in stock, build a cart, and send a shopper to checkout. And when it doesn't know? It says so and hands the chat to you. No made-up answers.
- Answers come from your store
- 5-minute setup, no code
- Free plan included
- Billed through Shopify
Northwind Boards Online · replies instantly
Sound familiar?
You're the founder.
You're also the support team.
Sizing. Shipping times. "Where's my order?" "Is this back in stock?" You answer the same handful of questions over and over. Nights, weekends, from your phone. Hiring someone isn't worth it yet. And a generic bot that makes things up and embarrasses your store in front of a customer? That's worse than no bot at all.
Where's my order?Do you ship to Canada?Is the medium back in stock?What's your return policy?Does this run small?
How it works
Set it up once.
Then it runs itself.
-
Sync
Install the app and SupportBot reads your products, pages, blog posts, and policies. Edit anything in Shopify and it picks up the change on its own: nothing to maintain by hand.
-
Chat
The widget answers customers from your real store content. On Growth and Pro it goes further: it checks live stock, prices, and your shipping and returns policies. It can add the right items to a cart and send the shopper to Shopify's own checkout.
-
Escalate
When a customer needs a human, you get the full conversation plus a short summary by email (or Slack on Growth and Pro) and pick it up personally.
What you get
Built for real stores,
not for demos.
Live product search, right now
On Growth and Pro, SupportBot checks your actual store before it answers, so "is this in stock?" or "how long do returns take?" gets today's real answer, not last week's copy.
Cart building + checkout handoff
SupportBot can add the right items to a cart mid-conversation and send the shopper straight to Shopify's own checkout. It never takes payment or completes a purchase itself.
Order & return status, for signed-in customers
A signed-in customer can ask where their own order is, when it ships, or whether a return is possible (no order number needed). Starting a return, or asking about someone else's order, still goes to you.
Your tone of voice
Paste a few examples of how you write and SupportBot answers like your best support agent, not a robot. On Growth and Pro, upload a PDF of your brand guidelines for even closer matching.
Human handoff that learns from you
When a chat needs you, it lands in your inbox (Slack too on Growth and Pro) with the full conversation and a short summary. Reply once, and SupportBot remembers your answer for next time.
See what customers really ask
One simple dashboard shows what customers asked, what SupportBot couldn't answer, and how shoppers rated the help. It even suggests which FAQs to add next, based on real questions from your store.
Private and GDPR-ready
Your store's data stays yours: hosted in the EU, never shared between stores, and deleted completely the moment you uninstall. GDPR requests are handled automatically through Shopify.
Pricing
Start free. Pay for what
your store actually uses.
Growth answers up to 2,000 customer questions a month for $29. Billed through Shopify: no separate account, and paid plans start with a 7-day free trial.
Free
Try it on your store
$ 0 /mo
100 AI replies / month
- Automatic store sync: products, pages, blog posts, and policies (up to 50 products, 5 pages, 5 blog posts)
- FAQ builder (up to 5 entries)
- SupportBot-branded chat widget
- Answers on our fast, lightweight model
Starter
For growing stores
$ 9 /mo
300 AI replies / month
- Everything in Free, with higher content limits (250 products, 25 pages, 25 blog posts, 25 FAQs)
- Custom brand color on the widget
- Text-based tone of voice matching
- Human handoff by email
- Full-quality answer model
Growth
Best for most stores
$ 29 /mo
2,000 AI replies / month
- Everything in Starter, with higher content limits (2,500 products, 250 pages, 250 blog posts, 250 FAQs)
- Custom knowledge notes
- Product recommendation cards
- Remove SupportBot branding + custom launcher icon
- PDF-based tone of voice upload
- Slack handoff, in addition to email
- Live product search and store policy answers
- Cart building and checkout handoff
- Logged-in customer order and return-status answers
Pro
For high-traffic stores
$ 79 /mo
10,000 AI replies / month
- Everything in Growth, with unlimited content limits
- 10,000 AI replies every month
- Priority support
33× cheaper
From $0.03 per AI reply, a fraction of what comparable Shopify support apps charge once you pass their included limits. See the full comparison →
SupportBot from $0.03
Chatty $0.40
Gorgias AI Agent $1.00
Chatty and Gorgias AI Agent figures from their published Shopify App Store listings and pricing pages, July 2026. Full breakdown: Gorgias, Tidio, Intercom Fin, and every comparison.
No surprises
Try it without risking a thing.
- Free plan: no credit card, no time limit
- 7-day free trial on every paid plan
- Billed through Shopify, on the invoice you already get
- Change or cancel your plan anytime
- Uninstall, and every trace of your data is deleted
Built for every kind of store
Same bot. Different playbook
for your category.
Fashion & apparel
Sizing, fit, and "is this back in stock" questions answered live, with product cards and cart handoff for the size a shopper actually wants.
See how it works for fashion & apparel →Electronics
Spec comparisons, compatibility, and warranty questions answered from your real listings, plus live stock checks before a shopper adds to cart.
See how it works for electronics →Beauty & skincare
Ingredient, routine, and "will this work for my skin type" questions answered from your product pages, with honest escalation when it's a judgment call.
See how it works for beauty & skincare →Home & furniture
Dimension checks, delivery windows for oversized items, and materials questions answered from your specs and shipping policy, with damage claims handed to a person.
See how it works for home & furniture →Food & beverage
Allergen, ingredient, and shelf-life questions answered straight from what you publish (never a guessed food-safety claim), with safety-adjacent questions escalated.
See how it works for food & beverage →Health & supplements
Dosage, certification, and interaction questions answered from your label and product pages, with anything medical honestly handed off to a person.
See how it works for health & supplements →Pet supplies
Sizing-by-weight, ingredient, and feeding-guide questions answered from your real product pages, with product cards for the gear a shopper's pet actually needs.
See how it works for pet supplies →Jewelry & accessories
Material, sizing, and care questions answered from your product and care-guide pages, with resizing and warranty judgment calls handed to a person.
See how it works for jewelry & accessories →Sporting goods & outdoor
Fit, capacity, and "will this work for my activity" questions answered from your spec sheets and sizing charts, with live stock checks before add-to-cart.
See how it works for sporting goods & outdoor →Coffee & tea
Roast, caffeine, and brewing questions answered from your product pages and brew guides, with product cards for a shopper's next favorite blend.
See how it works for coffee & tea →Baby & kids
Safety-certification, sizing-by-age, and material questions answered strictly from what you publish, with anything safety-adjacent honestly escalated.
See how it works for baby & kids →Art & prints
Print-size, framing, and color-accuracy questions answered from your product pages and size guides, with fragile-shipping and damage claims handed to a person.
See how it works for art & prints →FAQ
Questions merchants
ask us first.
How does SupportBot learn about my store?
When you install the app, SupportBot reads your products, pages, blog posts, and store policies on its own. Edit something in Shopify and it picks up the change automatically: there's nothing to maintain by hand.
Will it make answers up?
No. SupportBot only answers from your store's actual content (or, on Growth and Pro, from a live check of your store). When it can't find a reliable answer, it says so and offers to hand the conversation to you instead of guessing.
Can it check my order status?
Yes, for signed-in customers on Growth and Pro. They can ask where their own order is, when it ships, or whether a return is possible (no order number needed). It never shows anyone else's order, and starting a return still goes to you.
Can it help a customer actually buy something?
It can, on Growth and Pro. SupportBot searches your live catalog, adds items to a cart, and sends the shopper straight to Shopify's own checkout. It never takes payment or completes the purchase itself.
What happens when the AI can't help?
It tells the customer honestly instead of guessing. From Starter up, you're also notified automatically (by email, or Slack on Growth and Pro) with the full conversation, so you can follow up personally.
Can it match my brand's voice?
Yes, on Starter and above: paste a few examples of how you write and SupportBot answers in your tone. Growth and Pro can also upload brand-guideline PDFs for even closer matching. Free-plan replies use our default warm, helpful tone.
What's included on the Free plan?
Automatic store sync (up to 50 products, 5 pages, 5 blog posts), a 5-entry FAQ builder, and a SupportBot-branded widget answering on our fast model. No credit card, no time limit. Tone matching, human handoff, live product search, cart actions, and order lookups come with paid plans.
What do I get from the analytics dashboard?
A simple view of how many questions were answered, which ones SupportBot couldn't handle, and how shoppers rated the help. It shows you exactly which FAQs to add next, no digging through transcripts.
What counts as an AI reply?
One answer written by SupportBot in the chat widget. Limits reset every month. If you reach your plan's limit, the widget pauses politely until the next month or an upgrade. Your customers never see an error.
Is my data handled safely?
Yes. Every store's data is kept fully separate, and SupportBot implements Shopify's GDPR rules: customer data requests, customer deletion requests, and full removal of everything when you uninstall. See our privacy policy for details.
Will it slow down my storefront?
No. The chat widget is a tiny piece of code (under 30KB) that loads after your page and runs in its own container, so it can't interfere with your theme.
A note from the founder
Why there are no testimonials here (yet)
SupportBot is new, and I'm not going to pretend otherwise. There's no wall of logos here: just a product I've built carefully, a free plan so you can test it on your own store, and a founder who reads every piece of feedback personally.
If you want in early: the founding beta gives about 25 stores the Growth plan free for around three months, with founding pricing locked for life after. Your store's real questions will shape what gets built next.
Arte, founder of SupportBot
Apply for the founding betaYour store already
has the answers.
Everything you've already written (product pages, policies, FAQs) starts answering customers for you. Tonight, and every night after.
Free plan · 100 AI replies a month · no credit card