You’re the founder. You’re also the support team.
Flat monthly plans, metered by AI replies. No overage charges, no per-resolution fees, ever.
Sound familiar?
Nights, weekends, from your phone. Hiring someone isn’t worth it yet. And a generic bot that makes things up in front of a customer is worse than no bot at all.
A shopper, on your store
SupportBot, reading your store
Products, pages, blog posts and policies, synced on install and kept current on its own. On Growth and Pro it checks live stock and prices before it answers.
The part that matters
Never guessing is the whole product. A wrong answer in front of a customer costs more than no answer at all.
A generic bot
“Yes, we offer free returns within 90 days.”
Not in your policies. Invented.SupportBot
“I can’t find a returns window in this store’s policies, so I don’t want to guess. I’ve passed this to the team and you’ll get an email today.”
Handed to a human.
Per-resolution pricing
0 resolutions
$0
SupportBot Growth
$29
per month
Does not move2,000 AI replies included. No overage charges. No per-resolution fees. If you pass the limit mid-month the widget keeps answering on a lighter model instead of going dark.
Install the app and SupportBot reads your products, pages, blog posts, policies and FAQs on its own. No knowledge base to build by hand.
Free plan included: 100 AI replies a month, no card, no time limit.
What you get
Every answer comes from your own products, pages, blog posts, policies, and FAQs (on Growth and Pro, also from a live look at your store). If the answer is not there, SupportBot says so instead of making something up.
On Growth and Pro, SupportBot searches the live catalog, refines by product attributes, compares products, presents real variant choices, and offers available alternatives when an item is sold out. It uses current store data and never invents a product. On Growth and higher plans, SupportBot can offer merchant-approved discount codes when the feature is enabled and the required Shopify permissions are granted.
Growth and higher plans add customer-requested items to the storefront cart and hand off to Shopify Checkout, where the shopper completes the purchase.
A signed-in customer can ask where their own order is, when it ships, or whether a return is possible (no order number needed). Starting a return, or asking about someone else's order, still goes to you.
Orders placed within 24 hours of a chat show up on your dashboard as chat-influenced sales, on a rolling 30-day window. The matching rules are published in full, so you can check the number instead of trusting it.
Paste a few examples of how you write and SupportBot answers like your best support agent, not a robot. On Growth and Pro, upload a PDF of your brand guidelines for even closer matching.
When a chat needs you, it lands in your inbox (Slack too on Growth and Pro) with the full conversation and a short summary. Reply once, and SupportBot remembers your answer for next time.
One simple dashboard shows what customers asked, what SupportBot couldn't answer, and how shoppers rated the help. It even suggests which FAQs to add next, based on real questions from your store. A weekly email brings you the questions it missed, and you can export every conversation to CSV whenever you like: your data is never locked in.
Flat monthly plans, metered by AI replies. There are no overage charges and no per-resolution fees, so there is nothing to run up. We email you at 80% of your limit, and past the limit the widget keeps answering on a lighter model instead of going dark.
Your store's data stays yours: hosted in the EU and never shared between stores. Uninstall schedules deletion after 30 days, and Shopify GDPR requests are handled automatically. Uninstall feedback is retained separately for churn analytics.
Pricing
Growth answers up to 2,000 customer questions a month for $29. Billed through Shopify: no separate account, and paid plans start with a 7-day free trial. Every paid plan can also be paid yearly, which takes about 28% off the monthly price.
Try it on your store
$ 0 /mo
100 AI replies / month
For growing stores
$ 9 /mo
or $79/year save 27%
300 AI replies / month
Best for most stores
$ 29 /mo
or $249/year save 28%
2,000 AI replies / month
For high-traffic stores
$ 79 /mo
or $699/year save 26%
10,000 AI replies / month
33× cheaper
From $0.03 per AI reply, a fraction of what comparable Shopify support apps charge once you pass their included limits. See the full comparison →
Chatty and Gorgias AI Agent figures from their published Shopify App Store listings and pricing pages, July 2026. Full breakdown: Gorgias, Tidio, Intercom Fin, and every comparison.
No surprises
Built for every kind of store
Sizing, fit, and "is this back in stock" questions answered live, with product cards where a shopper taps the size they want and it goes straight into your cart.
See how it works for fashion & apparel →Spec comparisons, compatibility, and warranty questions answered from your real listings, plus a live stock check before the shopper taps to add it to your cart.
See how it works for electronics →Ingredient, routine, and "will this work for my skin type" questions answered from your product pages, with honest escalation when it's a judgment call.
See how it works for beauty & skincare →Dimension checks, delivery windows for oversized items, and materials questions answered from your specs and shipping policy, with damage claims handed to a person.
See how it works for home & furniture →Allergen, ingredient, and shelf-life questions answered straight from what you publish (never a guessed food-safety claim), with safety-adjacent questions escalated.
See how it works for food & beverage →Dosage, certification, and interaction questions answered from your label and product pages, with anything medical honestly handed off to a person.
See how it works for health & supplements →Sizing-by-weight, ingredient, and feeding-guide questions answered from your real product pages, with tap-to-add product cards for the gear a shopper's pet actually needs.
See how it works for pet supplies →Material, sizing, and care questions answered from your product and care-guide pages, with resizing and warranty judgment calls handed to a person.
See how it works for jewelry & accessories →Fit, capacity, and "will this work for my activity" questions answered from your spec sheets and sizing charts, with a live stock check before the shopper taps to add.
See how it works for sporting goods & outdoor →Roast, caffeine, and brewing questions answered from your product pages and brew guides, with tap-to-add cards for a shopper's next favorite blend.
See how it works for coffee & tea →Safety-certification, sizing-by-age, and material questions answered strictly from what you publish, with anything safety-adjacent honestly escalated.
See how it works for baby & kids →Print-size, framing, and color-accuracy questions answered from your product pages and size guides, with fragile-shipping and damage claims handed to a person.
See how it works for art & prints →FAQ
When you install the app, SupportBot reads your products, pages, blog posts, store policies, and FAQs on its own. Theme-rendered FAQs and localized storefront FAQ variants can be indexed within the plan's content and indexed-language limits. Edit Shopify content and it picks up the change automatically.
No. SupportBot only answers from your store's actual content (or, on Growth and Pro, from a live check of your store). When it can't find a reliable answer, it says so and offers to hand the conversation to you instead of guessing.
Yes, for signed-in customers on Growth and Pro. They can ask where their own order is, when it ships, or whether a return is possible (no order number needed). It never shows anyone else's order, and starting a return still goes to you.
Yes, on Growth and Pro. SupportBot searches your live catalog, shows the matching products as cards, and puts the real options up as buttons. The shopper taps one and the item goes into your store's own cart, with a Checkout button right there. The add is made by the shopper's own browser through Shopify's cart, so SupportBot never takes payment or completes the purchase itself.
It keeps helping instead of stopping. On Growth and Pro, a sold-out item gets close in-stock matches offered instead. A search that finds nothing is retried once with a broader query first. And if a shopper asks for a size you do not carry, SupportBot says so and shows the sizes you do have as buttons to tap. It still never invents a product that is not in your catalog.
It tells the customer honestly instead of guessing. From Starter up, you're also notified automatically (by email, or Slack on Growth and Pro) with the full conversation, so you can follow up personally.
Yes, on Starter and above: paste a few examples of how you write and SupportBot answers in your tone. Growth and Pro can also upload brand-guideline PDFs for even closer matching. Free-plan replies use our default warm, helpful tone.
SupportBot replies in the customer's language on every plan. Reply language is separate from knowledge indexing: Free and Starter index 1 storefront language, Growth indexes 3, and Pro has no indexed-language limit. The primary storefront language counts toward that limit.
Free includes 100 AI replies each month, automatic store sync for up to 50 products, 5 pages, 5 blog posts, and 5 FAQs, plus a SupportBot-branded widget on our fast model. Starter adds 300 replies, higher content limits, side-pane mode, color, text tone matching, and email handoff. Growth adds 2,000 replies, 3 indexed languages, guided shopping, cart actions, order lookup, custom knowledge and icon, branding removal, PDF tone, Slack, insights, and email drafts. Pro adds 10,000 replies, unlimited content and indexed languages, and Priority support.
A simple view of how many questions were answered, which ones SupportBot couldn't handle, and how shoppers rated the help. It shows you exactly which FAQs to add next, no digging through transcripts.
One answer written by SupportBot in the chat widget. Limits reset every month. If you reach your plan's limit, the widget does not go dark and your bill does not go up: it keeps answering on a lighter model, with SupportBot branding switched back on, until the next month or an upgrade. Your customers never see an error.
Yes. Every store's data is kept fully separate, and SupportBot implements Shopify's GDPR rules. Uninstall schedules shop data for deletion after 30 days; uninstall feedback is retained separately for churn analytics. See our privacy policy for details.
No. The chat widget is a tiny piece of code (under 30KB) that loads after your page and runs in its own container, so it can't interfere with your theme.
A note from the founder
SupportBot is new, and I'm not going to pretend otherwise. There's no wall of logos here: just a product I've built carefully, a free plan so you can test it on your own store, and a founder who reads every piece of feedback personally.
SupportBot is available through the Shopify App Store. Start on Free, use it on your own storefront, and send feedback directly to the founder as your customers put it to work.
Arte, founder of SupportBot
Install SupportBotEverything you've already written (product pages, policies, FAQs) starts answering customers for you. Tonight, and every night after.
Install SupportBot freeFree plan · 100 AI replies a month · no credit card
