Answers come only from your own store content. Flat plans, no overage. When it can't answer, it says so and hands the chat to you.
Workwear built for the long haul
A demo store. The chat in the corner answers from this store's own pages and policies.
All three replays, shown complete
Do you ship to Canada?
Yes. Canada is 5 to 7 business days, tracked, and free over $75. That is from this store's shipping policy.
Shipping policyIs the medium back in stock?
The medium is back in stock, 6 left.
Live stock checkWhat's your return policy?
I can’t find a returns window in this store’s policies, so I don’t want to guess. I’ve passed this to the team and you’ll get an email today.
Not found in store contentReplay on a demo store.
The part that matters
Never guessing is the whole product. A wrong answer in front of a customer costs more than no answer at all.
A generic bot
“Yes, we offer free returns within 90 days.”
Not in your policies. Invented.
SupportBot
“I can’t find a returns window in this store’s policies, so I don’t want to guess. I’ve passed this to the team and you’ll get an email today.”
Handed to a human.
From the Shopify App Store
We set this up last week and it's already catching the usual questions. Shipping, returns, where's my order etc.... It only uses what's on our site, so it hasn't made anything up. If it's stuck it emails us.
Honestly didn't expect much from another chat widget, but this one sticks to our products and policies. People can add stuff to the cart in the chat too. Signed-in customers get their real order status. Works great overall!
Is the medium back in stock?
The medium is back in stock, 6 left.
On Growth and Pro, SupportBot searches the live catalog, refines by product attributes, compares products, presents real variant choices, and offers available alternatives when an item is sold out. It uses current store data and never invents a product. On Growth and higher plans, SupportBot can offer merchant-approved discount codes when the feature is enabled and the required Shopify permissions are granted.
Growth and ProDoes this run small?
Growth and higher plans add customer-requested items to the storefront cart and hand off to Shopify Checkout, where the shopper completes the purchase.
Where's my order?
A signed-in customer can ask where their own order is, when it ships, or whether a return is possible (no order number needed).
Starting a return, or asking about someone else's order, still goes to you.
Growth and ProOrders placed within 24 hours of a chat show up on your dashboard as chat-influenced sales, on a rolling 30-day window.
The matching rules are published in full, so you can check the number instead of trusting it.
All plansPaste a few examples of how you write and SupportBot answers like your best support agent, not a robot.
On Growth and Pro, upload a PDF of your brand guidelines for even closer matching.
Starter and Growth and ProWhen a chat needs you, it lands in your inbox (Slack too on Growth and Pro) with the full conversation and a short summary.
Reply once, and SupportBot remembers your answer for next time.
Starter and Growth and ProOne simple dashboard shows what customers asked, what SupportBot couldn't answer, and how shoppers rated the help.
It even suggests which FAQs to add next, based on real questions from your store. A weekly email brings you the questions it missed, and you can export every conversation to CSV whenever you like: your data is never locked in.
Growth and ProInstall the app and SupportBot reads your products, pages, blog posts, policies, and FAQs. Theme-rendered FAQs and localized storefront FAQ variants can be indexed within the plan's content and indexed-language limits. Edit Shopify content and SupportBot picks up the change automatically.
doneThe widget answers customers from your real store content. Growth and higher plans guide shoppers with live catalog search, attribute refinement, comparisons, variant choices, and available alternatives. Growth and higher plans add customer-requested items to the storefront cart and hand off to Shopify Checkout, where the shopper completes the purchase.
doneWhen a customer needs a human, you get the full conversation plus a short summary by email (or Slack on Growth and Pro) and pick it up personally.
doneFlat monthly plans, metered by AI replies.
When you install the app, SupportBot reads your products, pages, blog posts, store policies, and FAQs on its own. Theme-rendered FAQs and localized storefront FAQ variants can be indexed within the plan's content and indexed-language limits. Edit Shopify content and it picks up the change automatically.
No. SupportBot only answers from your store's actual content (or, on Growth and Pro, from a live check of your store). When it can't find a reliable answer, it says so and offers to hand the conversation to you instead of guessing.
Yes, for signed-in customers on Growth and Pro. They can ask where their own order is, when it ships, or whether a return is possible (no order number needed). It never shows anyone else's order, and starting a return still goes to you.
Yes, on Growth and Pro. SupportBot searches your live catalog, shows the matching products as cards, and puts the real options up as buttons. The shopper taps one and the item goes into your store's own cart, with a Checkout button right there. The add is made by the shopper's own browser through Shopify's cart, so SupportBot never takes payment or completes the purchase itself.
Your store's data stays yours: hosted in the EU and never shared between stores. Uninstall schedules deletion after 30 days, and Shopify GDPR requests are handled automatically. Uninstall feedback is retained separately for churn analytics.
Install free on ShopifyReads: products, pages, blog posts, policies, orders
