Compare
SupportBot vs Re:amaze
Re:amaze says: "Convert more customers w/ AI powered helpdesk and live chat"
Re:amaze bills per-seat monthly plans (Basic/Pro/Plus) with AI Agent resolutions metered per user, plus a flat-rate Starter tier capped at 500 conversations/mo. SupportBot bills a flat monthly plan that includes the AI replies.
Prices checked
Billing unit
- supportbot
- AI reply, flat plan
- reamaze
- per-seat monthly plans (Basic/Pro/Plus) with AI Agent resolutions metered per user, plus a flat-rate Starter tier capped at 500 conversations/mo
Side by side, in words
| Feature | SupportBot | Re:amaze |
|---|---|---|
| Pricing model | Flat monthly price per plan: the AI replies you're paying for are already included, no per-seat multiplier or per-resolution add-on | Priced per team member ($29/$49/$69 per user/mo across Basic/Pro/Plus), with AI Agent resolutions metered on top: extra resolutions bill at $0.85 each once your plan's per-user allowance runs out |
| Free plan | Free plan: 100 AI replies/month, $0, no credit card | No free plan: a 14-day free trial (no credit card required) is offered instead, across all tiers |
| Cost to get AI answering | Starter: $9/mo for 300 AI replies, AI included ($0.03/reply) | Basic ($29/mo per user) includes only 5 AI Agent resolutions per user/month (about $5.80 per resolution within quota) before $0.85/extra-resolution charges apply |
| How answers are grounded | Answers use the merchant's synced store content and verified Shopify data; SupportBot says when it cannot verify an answer and can hand the conversation to a person. | Re:amaze's AI Agent draws on the shop's connected knowledge base and FAQs; its exact grounding and fallback behavior on a given store is not independently verified here |
| What it's built for | Purpose-built AI answer engine for pre-sale and post-sale customer questions | Full omnichannel helpdesk (email, live chat, social, SMS, voice) with an AI Agent feature layered in; priced per seat, aimed at teams running a shared inbox across channels rather than a single AI answer engine |
Common questions about
switching from Re:amaze.
Why switch from Re:amaze to SupportBot?
Re:amaze's cheapest plan (Basic) is $29/mo per team member and only includes 5 AI Agent resolutions per user before $0.85/resolution charges kick in. SupportBot's Starter plan is $9/mo flat for 300 AI replies: no per-seat multiplier, no per-resolution surcharge within your plan's allowance.
Does Re:amaze's AI Agent cost extra?
The AI Agent is included in every Re:amaze plan, but its resolutions are metered per user (5 on Basic, 10 on Pro, 20 on Plus), with each additional resolution billed at $0.85 on top of the per-seat monthly price. SupportBot's AI replies are the flat-rate plan itself; there's no separate resolution meter.
Is Re:amaze a bad product?
No. Re:amaze is a well-reviewed multi-channel helpdesk (4.5★, 143 reviews on the Shopify App Store) covering email, live chat, social, SMS, and voice from one inbox. SupportBot is a narrower, cheaper tool if your main need is an AI that answers customer questions from your store content rather than a full omnichannel support desk.
What happens when SupportBot can't answer a question?
It says so honestly and hands the conversation to a human by email (Starter+) or Slack (Growth+), with a summary. It never guesses at order status or policy details it can't verify.
See it answer from
your own store.
Install SupportBot on your Shopify store and it syncs your products, pages, and policies automatically, no manual setup.
Install free on ShopifyFree plan available · no credit card required to start