SupportBot
$0.03 / reply, from $9/mo
Flat plans: the AI replies are already in the price.
SupportBot vs Zipchat AI
Flat per-reply pricing.
Not AI-reply-metered plan tiers starting at $49/mo.
Zipchat AI positions itself as “AI Chat, AI Chatbot & AI Helpdesk. Agentic sales & support: live chat, WhatsApp, Instagram & email.” SupportBot answers the same customer questions (grounded only in your own store content) starting at $0.03 per reply, with no metering surprises.
Competitor pricing verified 2026-08-30, from published App Store listings.
Zipchat AI
Free plan available (120 AI replies/month per the Shopify listing; Zipchat's own pricing page shows no standing free tier, only a 7-day trial); Starter $49/mo; Growth $129/mo; Pro $249/mo, metered by AI replies
5★ (156 reviews) · billed AI-reply-metered plan tiers starting at $49/mo
Feature by feature
Where SupportBot and
Zipchat AI actually differ.
| Feature | SupportBot | Zipchat AI |
|---|---|---|
| Pricing model | Flat per-reply pricing across all paid tiers, starting well below Zipchat's entry paid tier | AI-reply-metered plan tiers, entry paid tier starts at $49/mo |
| Free plan | Free plan: 100 AI replies/month, $0, no credit card | Free plan: 120 AI replies/month per the Shopify App Store listing, though Zipchat's own pricing page (zipchat.ai/pricing) advertises only a 7-day trial on paid plans, with no standing free tier shown there |
| Entry paid tier | Starter: $9/mo for 300 AI replies | Starter: $49/mo, over 5× SupportBot's entry paid tier |
| How answers are grounded | Answers only from the merchant's own store content, admits when it doesn't know something, and hands off to a human when it can't help | Zipchat positions itself around agentic sales and support; its exact grounding and fallback behavior on a given store is not independently verified here |
| Positioning | Trust and honesty first: a support answer engine that never fabricates an order status or policy detail | "Agentic sales & support" across live chat, WhatsApp, Instagram & email; leans toward proactive selling as much as answering questions |
| Overage & rate cards | Flat monthly plans metered by AI replies; no overage charges exist at all. At a plan's cap the chat widget keeps answering (on simpler replies) instead of billing more or going offline. | Zipchat plans step up in $ per reply beyond the included allotment; consult Zipchat's pricing page for exact overage math. |
| What counts as a reply | Every AI reply counts once, including draft/handoff replies. There is no separate 'draft' pricing tier. | Zipchat resolutions/replies for draft assistance may be billed the same as a customer-facing reply; verify on Zipchat's pricing page. |
| What happens at the plan limit | The chat widget never goes dark: past the reply cap it keeps answering on a lighter model with 'Powered by SupportBot' branding, so shoppers are never left without a response. | Some AI-support tools stop responding entirely once a plan's reply allotment is exhausted. |
| Fixing a wrong answer | Corrections and knowledge-base edits retrain what the bot draws from going forward; a bad past reply can't be un-sent, but future ones improve immediately. | Same limitation applies broadly across AI chat agents, including Zipchat. No vendor can retroactively un-send a wrong reply. |
Competitor pricing verified 2026-08-30, from published App Store listings.
Why merchants switch
Answers from your store.
Nothing made up.
Only your store content
Every answer is generated from the merchant's own products, pages, policies, and FAQs: never invented, never guessed.
Admits what it doesn't know
If the answer isn't in the store content, SupportBot says so honestly instead of fabricating a plausible-sounding response.
Clean human handoff
When it can't help, the conversation hands off to a real person by email or Slack, with a summary of what the customer already asked: no dead ends.
FAQ
Common questions about
switching from Zipchat AI.
Why switch from Zipchat to SupportBot?
Zipchat's entry paid tier is $49/mo, metered by AI replies. SupportBot's entry paid tier (Starter) is $9/mo for 300 AI replies, a fraction of the cost for stores that mainly need accurate question-answering rather than an agentic sales push.
Is Zipchat's 5.0★ rating a sign it's better?
Zipchat's 5.0★ rating is real, but it's built on a smaller review base (156 reviews) than Gorgias or Tidio. Rating alone doesn't capture pricing fit: Zipchat's plans start at $49/mo, well above SupportBot's $9/mo Starter tier.
Does SupportBot do 'agentic sales' the way Zipchat does?
It finishes the sale a shopper asks for. On Growth+ it searches your live catalog, shows the real options as tappable buttons, and adds the item to your store's own cart with a checkout link. What it does not do is chase: no proactive sales nudges, no abandoned-cart recovery. It is reactive by design, and every answer stays grounded in your store content. If your priority is outbound selling rather than honest answers that close, evaluate that fit directly.
What if SupportBot doesn't know the answer?
It says so rather than guessing, and hands the conversation to a human by email (Starter+) or Slack (Growth+) with a summary, so the customer isn't left with a fabricated answer.
See it answer from
your own store.
Install SupportBot on your Shopify store and it syncs your products, pages, and policies automatically, no manual setup.
Install on ShopifyFree plan available · no credit card required to start