Compare
SupportBot vs Zipchat AI
Zipchat AI says: "AI Chat, AI Chatbot & AI Helpdesk. Agentic sales & support: live chat, WhatsApp, Instagram & email"
Zipchat AI bills AI-reply-metered plan tiers starting at $49/mo. SupportBot bills a flat monthly plan that includes the AI replies.
Prices checked
Billing unit
- supportbot
- AI reply, flat plan
- zipchat
- AI-reply-metered plan tiers starting at $49/mo
Side by side, in words
| Feature | SupportBot | Zipchat AI |
|---|---|---|
| Pricing model | Flat per-reply pricing across all paid tiers, starting well below Zipchat's entry paid tier | AI-reply-metered plan tiers, entry paid tier starts at $49/mo |
| Free plan | Free plan: 100 AI replies/month, $0, no credit card | Free plan: 120 AI replies/month per the Shopify App Store listing, though Zipchat's own pricing page (zipchat.ai/pricing) advertises only a 7-day trial on paid plans, with no standing free tier shown there |
| Entry paid tier | Starter: $9/mo for 300 AI replies, AI included | Starter: $49/mo, over 5× SupportBot's entry paid tier |
| How answers are grounded | Answers only from the merchant's own store content, admits when it doesn't know something, and hands off to a human when it can't help | Zipchat positions itself around agentic sales and support; its exact grounding and fallback behavior on a given store is not independently verified here |
| Positioning | Trust and honesty first: a support answer engine that never fabricates an order status or policy detail | "Agentic sales & support" across live chat, WhatsApp, Instagram & email; leans toward proactive selling as much as answering questions |
| Overage & rate cards | Flat monthly plans metered by AI replies; no overage charges exist at all. At a plan's cap the chat widget keeps answering (on simpler replies) instead of billing more or going offline. | Zipchat plans step up in $ per reply beyond the included allotment; consult Zipchat's pricing page for exact overage math. |
| What counts as a reply | Every AI reply counts once, including draft/handoff replies. There is no separate 'draft' pricing tier. | Zipchat resolutions/replies for draft assistance may be billed the same as a customer-facing reply; verify on Zipchat's pricing page. |
| What happens at the plan limit | The chat widget never goes dark: past the reply cap it keeps answering on a lighter model with 'Powered by SupportBot' branding, so shoppers are never left without a response. | Some AI-support tools stop responding entirely once a plan's reply allotment is exhausted. |
| Fixing a wrong answer | Corrections and knowledge-base edits retrain what the bot draws from going forward; a bad past reply can't be un-sent, but future ones improve immediately. | Same limitation applies broadly across AI chat agents, including Zipchat. No vendor can retroactively un-send a wrong reply. |
Common questions about
switching from Zipchat AI.
Why switch from Zipchat to SupportBot?
Zipchat's entry paid tier is $49/mo, metered by AI replies. SupportBot's entry paid tier (Starter) is $9/mo for 300 AI replies, a fraction of the cost for stores that mainly need accurate question-answering rather than an agentic sales push.
Is Zipchat's 5.0★ rating a sign it's better?
Zipchat's 5.0★ rating is real, but it's built on a smaller review base (156 reviews) than Gorgias or Tidio. Rating alone doesn't capture pricing fit: Zipchat's plans start at $49/mo, well above SupportBot's $9/mo Starter tier.
Does SupportBot do 'agentic sales' the way Zipchat does?
Growth and higher plans guide shoppers with live catalog search, attribute refinement, comparisons, variant choices, and available alternatives. Growth and higher plans add customer-requested items to the storefront cart and hand off to Shopify Checkout, where the shopper completes the purchase. It does not send proactive sales nudges or run abandoned-cart recovery.
What if SupportBot doesn't know the answer?
It says so rather than guessing, and hands the conversation to a human by email (Starter+) or Slack (Growth+) with a summary, so the customer isn't left with a fabricated answer.
See it answer from
your own store.
Install SupportBot on your Shopify store and it syncs your products, pages, and policies automatically, no manual setup.
Install free on ShopifyFree plan available · no credit card required to start