By industry
SupportBot for Pet Supplies stores
Pet owners ask sizing-by-weight, ingredient, and "will my pet actually use this" questions that eat up a pet store's queue. SupportBot answers from your real product pages and feeding guides, in your brand's voice.
What shoppers ask
Answers come from your own synced products, pages, and policies. These are illustrative examples of the kind of question a shopper might ask, not a guarantee every question is pre-answered before your content is synced.
- A shopper might ask
"What size harness fits a 40-lb dog?"
- A shopper might ask
"Does this treat contain grain or common allergens?"
- A shopper might ask
"How much of this food should I feed a 15-lb cat daily?"
- A shopper might ask
"Can I return this if my dog won't eat it?"
Where it gets hard
- Sizing questions tied to a pet's weight or breed (collars, harnesses, crate sizes)
- Ingredient and formulation questions for food and treats, especially for pets with sensitivities
- Feeding-guide and "how much should I feed" questions
- Return questions on opened food or treats, or ill-fitting gear
What handles it
- Growth and higher plans guide shoppers with live catalog search, attribute refinement, comparisons, variant choices, and available alternatives. Growth and higher plans add customer-requested items to the storefront cart and hand off to Shopify Checkout, where the shopper completes the purchase.
- Growth and higher plans can add custom knowledge notes for details that are not published on a storefront page.
- Starter and higher plans can match replies to the merchant's text-based tone guidance; Growth and higher plans also accept a PDF tone guide.
See it answer your
pet supplies questions.
Install SupportBot on your Shopify store and it syncs your products, pages, and policies automatically, no manual setup.
Install free on ShopifyFree plan available · no credit card required to start