Compare
SupportBot vs Richpanel
Richpanel says: "AI agents that resolve support tickets end to end, 24/7"
Richpanel bills per seat for the helpdesk, plus a separate per-AI-conversation charge. SupportBot bills a flat monthly plan that includes the AI replies.
Prices checked
Billing unit
- supportbot
- AI reply, flat plan
- richpanel
- per seat for the helpdesk, plus a separate per-AI-conversation charge
Side by side, in words
| Feature | SupportBot | Richpanel |
|---|---|---|
| Pricing model | Flat monthly price per plan: the AI replies you're paying for are already included, no per-seat or per-order surcharge | $99/mo covers one seat and every additional support agent costs another full $99/mo seat, so the helpdesk cost scales with headcount; AI is metered separately at $0.20 per AI-handled conversation |
| Free plan | Free plan: 100 AI replies/month, $0, no credit card | No free plan shown on Richpanel's pricing page |
| Entry paid tier | Starter: $9/mo for 300 AI replies, AI included | $99/mo for a single seat, 11× SupportBot's entry paid tier, before a second agent or any AI conversations are billed |
| How answers are grounded | Answers use the merchant's synced store content and verified Shopify data; SupportBot says when it cannot verify an answer and can hand the conversation to a person. | Richpanel's AI agents draw on connected store data, policies, and past tickets to resolve tickets end-to-end; its exact grounding and fallback behavior on a given store is not independently verified here |
| What it's built for | Purpose-built AI answer engine for pre-sale and post-sale customer questions | Full omnichannel helpdesk (email, chat, phone, SMS, Facebook, Instagram) with AI ticket resolution built in: a bigger, per-seat platform if you mainly need question-answering on your storefront |
Common questions about
switching from Richpanel.
Why switch from Richpanel to SupportBot?
If you mainly need accurate, store-grounded answers to customer questions rather than a full omnichannel helpdesk, SupportBot's flat per-reply pricing starts at $9/mo, well below Richpanel's $99/mo seat price, which is charged per agent before you've added a second agent.
Does SupportBot replace Richpanel's helpdesk?
No. SupportBot is an AI answer engine for the storefront chat widget, not a full ticketing/omnichannel inbox. If you need unified email, chat, phone, SMS, and social-channel support with human agents, Richpanel's core helpdesk product covers more ground.
How does Richpanel's per-seat pricing compare to SupportBot's flat plans?
Richpanel's pricing page shows no free plan and charges $99/mo per seat, with each additional support agent costing another full $99/mo seat, plus $0.20 per AI-handled conversation billed separately. SupportBot's plans (from $9/mo for 300 replies) are flat regardless of how many staff use the admin, and include a free tier (100 replies/month, no card) to start.
Is Richpanel a bad product?
No. Richpanel is a well-reviewed, established helpdesk (4.8★, 115 reviews on the Shopify App Store) built for teams that need a full omnichannel inbox with AI-assisted resolution. SupportBot is a narrower, cheaper tool if your main need is an AI that answers customer questions from your store content.
See it answer from
your own store.
Install SupportBot on your Shopify store and it syncs your products, pages, and policies automatically, no manual setup.
Install free on ShopifyFree plan available · no credit card required to start