SupportBot
$0.03 / reply, from $9/mo
Flat plans: the AI replies are already in the price.
SupportBot vs Richpanel
Flat per-reply pricing.
Not per seat for the helpdesk, plus a separate per-AI-conversation charge.
Richpanel positions itself as “AI agents that resolve support tickets end to end, 24/7.” SupportBot answers the same customer questions (grounded only in your own store content) starting at $0.03 per reply, with no metering surprises.
Competitor pricing verified 2026-08-30, from published App Store listings.
Richpanel
Helpdesk seats $99/mo per seat, with unlimited replies and no per-ticket fee; AI Agents billed separately at $0.20 per AI-handled conversation; Returns and Exchanges is a $99/mo add-on; no free plan shown on the pricing page
4.8★ (115 reviews) · billed per seat for the helpdesk, plus a separate per-AI-conversation charge
Feature by feature
Where SupportBot and
Richpanel actually differ.
| Feature | SupportBot | Richpanel |
|---|---|---|
| Pricing model | Flat monthly price per plan: the AI replies you're paying for are already included, no per-seat or per-order surcharge | $99/mo covers one seat and every additional support agent costs another full $99/mo seat, so the helpdesk cost scales with headcount; AI is metered separately at $0.20 per AI-handled conversation |
| Free plan | Free plan: 100 AI replies/month, $0, no credit card | No free plan shown on Richpanel's pricing page |
| Entry paid tier | Starter: $9/mo for 300 AI replies | $99/mo for a single seat, 11× SupportBot's entry paid tier, before a second agent or any AI conversations are billed |
| How answers are grounded | Every answer is generated only from the merchant's own store content (products, pages, policies, FAQs); the widget says so when it can't find an answer and hands off to a human | Richpanel's AI agents draw on connected store data, policies, and past tickets to resolve tickets end-to-end; its exact grounding and fallback behavior on a given store is not independently verified here |
| What it's built for | Purpose-built AI answer engine for pre-sale and post-sale customer questions | Full omnichannel helpdesk (email, chat, phone, SMS, Facebook, Instagram) with AI ticket resolution built in: a bigger, per-seat platform if you mainly need question-answering on your storefront |
Competitor pricing verified 2026-08-30, from published App Store listings.
Why merchants switch
Answers from your store.
Nothing made up.
Only your store content
Every answer is generated from the merchant's own products, pages, policies, and FAQs: never invented, never guessed.
Admits what it doesn't know
If the answer isn't in the store content, SupportBot says so honestly instead of fabricating a plausible-sounding response.
Clean human handoff
When it can't help, the conversation hands off to a real person by email or Slack, with a summary of what the customer already asked: no dead ends.
FAQ
Common questions about
switching from Richpanel.
Why switch from Richpanel to SupportBot?
If you mainly need accurate, store-grounded answers to customer questions rather than a full omnichannel helpdesk, SupportBot's flat per-reply pricing starts at $9/mo, well below Richpanel's $99/mo seat price, which is charged per agent before you've added a second agent.
Does SupportBot replace Richpanel's helpdesk?
No. SupportBot is an AI answer engine for the storefront chat widget, not a full ticketing/omnichannel inbox. If you need unified email, chat, phone, SMS, and social-channel support with human agents, Richpanel's core helpdesk product covers more ground.
How does Richpanel's per-seat pricing compare to SupportBot's flat plans?
Richpanel's pricing page shows no free plan and charges $99/mo per seat, with each additional support agent costing another full $99/mo seat, plus $0.20 per AI-handled conversation billed separately. SupportBot's plans (from $9/mo for 300 replies) are flat regardless of how many staff use the admin, and include a free tier (100 replies/month, no card) to start.
Is Richpanel a bad product?
No. Richpanel is a well-reviewed, established helpdesk (4.8★, 115 reviews on the Shopify App Store) built for teams that need a full omnichannel inbox with AI-assisted resolution. SupportBot is a narrower, cheaper tool if your main need is an AI that answers customer questions from your store content.
See it answer from
your own store.
Install SupportBot on your Shopify store and it syncs your products, pages, and policies automatically, no manual setup.
Install on ShopifyFree plan available · no credit card required to start