SupportBot vs the alternatives
What each support tool bills you for
One table, every tool, each row dated. Words, not ticks.
Billing unit index
Scroll sideways to see all columns.
| Tool | Bills on | Entry pricing | Checked | Compare |
|---|---|---|---|---|
| SupportBot | AI reply, flat plan, no overage | Free $0, Starter $9/mo | From plans.ts | |
| Chatty | per AI conversation, with a published $0.40 per-conversation overage above the plan allowance | Free (50 AI conversations/month); Basic $19.99/mo (100 AI conversations); Pro $68.99/mo (500); Plus $199/mo (1,000); 7-day free trial. Every paid tier publishes an overage of $0.40 per additional AI conversation | SupportBot vs Chatty | |
| Gorgias | per support ticket, plus separately-billed AI resolutions | Starter $10/mo (50 tickets, $0.40/extra ticket); no free plan; AI Agent billed separately at $0.90 per resolution on most plans ($1.00 on Starter), not charged when a conversation is handed to a human | SupportBot vs Gorgias | |
| Intercom (Fin AI) | per-seat monthly plans, plus Fin AI Agent billed separately at $0.99 per resolution ('outcome') | Essential $29/mo per seat; Advanced $85/mo/seat; Expert $132/mo/seat (monthly billing; the pricing page does not display annual rates); no free plan (14-day free trial, no credit card, minimum 1 seat); Fin AI Agent billed separately from $0.99 per resolution ('outcome') on top of seat pricing | SupportBot vs Intercom (Fin AI) | |
| Karla | platform subscription plus usage packages | Launch €150/mo; Premium €209/mo, excluding VAT. Platform subscription plus usage packages; quarterly billing shown by default and setup fee agreed individually. | SupportBot vs Karla | |
| Re:amaze | per-seat monthly plans (Basic/Pro/Plus) with AI Agent resolutions metered per user, plus a flat-rate Starter tier capped at 500 conversations/mo | Basic $29/mo per team member (5 AI Agent resolutions/user/mo included, $0.85/extra); Starter $59/mo flat for up to 500 conversations; no free plan; 14-day trial, no credit card required | SupportBot vs Re:amaze | |
| Rep AI | per agent product (support, sales, or both) on a flat monthly price; the pricing page does not publish a per-reply or per-conversation unit | Sold as three agent products on Rep AI's own pricing page: AI Support Agent from $49/mo, AI Sales Agent from $99/mo, AI Concierge from $118/mo (the two combined); 14-day free trial, no credit card, no annual commitment. That page lists no free plan and no visitor or catalog caps; earlier Shopify App Store listings showed visitor-metered tiers instead, so check the listing as well as the site | SupportBot vs Rep AI | |
| Richpanel | per seat for the helpdesk, plus a separate per-AI-conversation charge | Helpdesk seats $99/mo per seat, with unlimited replies and no per-ticket fee; AI Agents billed separately at $0.20 per AI-handled conversation; Returns and Exchanges is a $99/mo add-on; no free plan shown on the pricing page | SupportBot vs Richpanel | |
| Shopify Inbox | not metered: the app is free | Free. Shopify Inbox is built by Shopify and has no paid tier and no published cap on AI replies | SupportBot vs Shopify Inbox | |
| Tidio | flat plan tiers, AI answers behind a separate Lyro add-on | Free plan available (includes a one-time 50-conversation Lyro AI trial, not a monthly allowance); Starter $24.17/mo (100 billable conversations, plus a one-off 50 Lyro conversations); Lyro AI add-on from $32.50/mo for 50 AI conversations | SupportBot vs Tidio | |
| Willdesk | per conversation, with separate add-on meters for AI conversations and for tracked orders | Free plan (20 conversations); Basic $16.90/mo (100 conversations); Pro $89.90/mo (1,000 conversations); 7-day free trial. Overages are metered separately on Basic at $12 per 100 conversations, $20 per 100 AI conversations and $4 per 100 tracked orders | SupportBot vs Willdesk | |
| Zipchat AI | AI-reply-metered plan tiers starting at $49/mo | Free plan available (120 AI replies/month per the Shopify listing; Zipchat's own pricing page shows no standing free tier, only a 7-day trial); Starter $49/mo; Growth $129/mo; Pro $249/mo, metered by AI replies | SupportBot vs Zipchat AI |
How to read this
- A conversation is not a reply: one shopper conversation usually holds several answers, so a price per conversation covers more than one.
- A resolution is not a reply: a tool that bills per resolution charges once the whole exchange is closed, however many answers it took.
- A reply is one answer SupportBot writes, and every SupportBot plan includes a fixed number of them in its flat price.
See it answer from
your own store.
Install SupportBot on your Shopify store and it syncs your products, pages, and policies automatically, no manual setup.
Install free on ShopifyFree plan available · no credit card required to start