Compare
SupportBot vs Gorgias
Gorgias says: "Instantly resolve support inquiries and grow your business"
Gorgias bills per support ticket, plus separately-billed AI resolutions. SupportBot bills a flat monthly plan that includes the AI replies.
Prices checked
Billing unit
- supportbot
- AI reply, flat plan
- gorgias
- per support ticket, plus separately-billed AI resolutions
Side by side, in words
| Feature | SupportBot | Gorgias |
|---|---|---|
| Pricing model | Flat monthly price per plan: the AI replies you're paying for are already included, no per-ticket or per-resolution add-on | Starter $10/mo covers 50 tickets ($0.40/extra ticket); the AI Agent is billed separately ($0.90 per resolution on most plans, $1.00 on Starter), though Gorgias says a conversation handed to a human is billed only as a normal ticket, not an extra AI charge |
| Free plan | Free plan: 100 AI replies/month, $0, no credit card | No free plan: every tier starts at $10/mo before AI Agent costs |
| How answers are grounded | Answers use the merchant's synced store content and verified Shopify data; SupportBot says when it cannot verify an answer and can hand the conversation to a person. | Gorgias is built as a full helpdesk with an AI Agent layered on top; its answer-grounding behavior on a given store is not independently verified here |
| What it's built for | Purpose-built AI answer engine for pre-sale and post-sale customer questions | Full customer service helpdesk (shared inbox, macros, SLAs, multi-channel) with AI Agent as an add-on module: a bigger, pricier tool if you mainly need question-answering |
| Human handoff | Human handoff is available by email on Starter and higher plans, and by Slack on Growth and higher plans. | Routes to Gorgias's own shared-inbox ticketing workflow, its core product |
Common questions about
switching from Gorgias.
Why switch from Gorgias to SupportBot?
If you mostly need accurate, store-grounded answers to customer questions (not a full multi-channel helpdesk), SupportBot's flat per-reply pricing is simpler and starts far below Gorgias's $10/mo ticket plan plus separately-billed AI resolutions.
Does SupportBot replace Gorgias's shared inbox?
No. SupportBot is an AI answer engine for the storefront chat widget, not a full ticketing/shared-inbox system. If you need macros, SLAs, and multi-agent ticket routing across channels, Gorgias's core product covers more ground.
How does SupportBot's pricing compare once you add Gorgias's AI Agent cost?
Gorgias's AI Agent is billed on top of a ticket plan ($0.90 per resolution on most plans, $1.00 on Starter), so AI-answered volume adds up separately from the base $10/mo Starter tier. SupportBot's plans (from $9/mo for 300 replies) include the AI replies in the flat price, with no per-resolution surcharge.
Is Gorgias a bad product?
No. Gorgias is a well-reviewed, established helpdesk (4.2★, 613 reviews) built for teams that need full ticketing infrastructure. SupportBot is a narrower, cheaper tool if your main need is an AI that answers customer questions from your store content.
See it answer from
your own store.
Install SupportBot on your Shopify store and it syncs your products, pages, and policies automatically, no manual setup.
Install free on ShopifyFree plan available · no credit card required to start