Compare
SupportBot vs Tidio
Tidio says: "Help shoppers instantly with live chat and AI-powered support"
Tidio bills flat plan tiers, AI answers behind a separate Lyro add-on. SupportBot bills a flat monthly plan that includes the AI replies.
Prices checked
Billing unit
- supportbot
- AI reply, flat plan
- tidio
- flat plan tiers, AI answers behind a separate Lyro add-on
Side by side, in words
| Feature | SupportBot | Tidio |
|---|---|---|
| Pricing model | One flat monthly price per plan, and AI replies are the product, with no separate add-on to unlock AI answers | Starter is $24.17/mo on its own and its 50 Lyro conversations are a one-off, not monthly; ongoing AI answers require the separate Lyro add-on from $32.50/mo for 50 AI conversations on top |
| Free plan | Free plan: 100 AI replies/month, $0, no credit card | Free plan available, and it includes a one-time trial of 50 Lyro AI conversations total (not a recurring monthly allowance); once used, Lyro stops answering until you add the paid Lyro add-on (from $32.50/mo) paid add-on |
| How answers are grounded | Answers only from the merchant's own store content, admits when it doesn't know something, and hands off to a human; the whole product is built around this | Tidio's Lyro AI answers from connected store/help-center content; its exact grounding and fallback behavior on a given store is not independently verified here |
| What it's built for | Purpose-built AI answer engine: the AI is the core product, not an add-on | Live-chat and helpdesk platform first, with Lyro AI available as an add-on module rather than the base product |
| Total cost for an AI-answering plan | Starter: $9/mo for 300 AI replies, AI included | $24.17/mo (Starter) + $32.50/mo (Lyro AI, 50 conversations) = about $56.67/mo minimum to get ongoing AI answers |
Common questions about
switching from Tidio.
Why switch from Tidio to SupportBot?
Tidio's AI answering (Lyro) is a paid add-on on top of its Customer Service plan; together that's $68/mo before you've answered a single question. SupportBot's Starter plan is $9/mo and the AI replies are already included.
Does Tidio's free plan include AI answers?
Tidio's free plan includes a one-time trial of 50 Lyro AI conversations total, not a recurring monthly allowance; once that's used up, Lyro stops answering until you add the paid Lyro add-on (from $32.50/mo) paid add-on. SupportBot's free plan gives 100 AI replies every month, on an ongoing basis, with no add-on required.
Is Tidio worse than SupportBot?
No. Tidio is a well-reviewed live-chat and helpdesk platform (4.8★, 1,230 reviews). SupportBot is narrower and cheaper if your priority is an AI that answers from your store content without stacking a live-chat platform fee and an AI add-on fee.
What happens when SupportBot can't answer a question?
It says so honestly and hands the conversation to a human by email (Starter+) or Slack (Growth+), with a summary. It never guesses at order status or policy details it can't verify.
See it answer from
your own store.
Install SupportBot on your Shopify store and it syncs your products, pages, and policies automatically, no manual setup.
Install free on ShopifyFree plan available · no credit card required to start