Compare
SupportBot vs Rep AI
Rep AI says: "Proactive AI chat turns browsers into buyers & cuts tickets"
Rep AI bills per agent product (support, sales, or both) on a flat monthly price; the pricing page does not publish a per-reply or per-conversation unit. SupportBot bills a flat monthly plan that includes the AI replies.
Prices checked
Billing unit
- supportbot
- AI reply, flat plan
- rep-ai
- per agent product (support, sales, or both) on a flat monthly price; the pricing page does not publish a per-reply or per-conversation unit
Side by side, in words
| Feature | SupportBot | Rep AI |
|---|---|---|
| Pricing model | Flat monthly price per plan, metered by AI replies: the price is tied to how many questions the AI actually answers, with no visitor-count or overage math | Priced by which agent you buy rather than by usage: AI Support Agent from $49/mo, AI Sales Agent from $99/mo, or both as AI Concierge from $118/mo. The pricing page publishes no reply or conversation allowance, so what a plan includes is not directly comparable to a per-reply price |
| Free plan | Free plan: 100 AI replies/month, $0, no credit card | No free plan on Rep AI's pricing page: a 14-day free trial, no credit card required |
| Entry paid tier | Starter: $9/mo for 300 AI replies, AI included | AI Support Agent: from $49/mo, over 5× SupportBot's entry paid tier, and the closest of its three products to what SupportBot does |
| How answers are grounded | Answers use the merchant's synced store content and verified Shopify data; SupportBot says when it cannot verify an answer and can hand the conversation to a person. | Rep AI's own listing says it "handles 24/7 customer support while deflecting tickets"; its exact grounding source and fallback behavior when it doesn't know an answer is not independently verified here |
| What it's built for | Purpose-built AI answer engine: trust and honesty first, never fabricates an order status or policy detail | Built around proactive, agentic sales: its own tagline is "turns browsers into buyers & cuts tickets," leaning toward nudging purchases as much as answering support questions |
Common questions about
switching from Rep AI.
Why switch from Rep AI to SupportBot?
Rep AI sells three separate agent products and its cheapest, the AI Support Agent, starts at $49/mo; getting both support and sales means the $118/mo AI Concierge. Its pricing page publishes no reply or conversation allowance, so you cannot work out a cost per answer before you buy. SupportBot's Starter plan is $9/mo for 300 AI replies, and the unit is on the label.
Does Rep AI have a free plan?
Not on its own pricing page, which offers a 14-day free trial with no credit card rather than a standing free tier. SupportBot's free plan (100 AI replies/month) is permanent and is built to run on a real storefront from day one.
Is Rep AI a bad product?
No. Rep AI is a well-reviewed app (4.7★, 91 reviews) built for merchants who want proactive, sales-oriented chat that nudges hesitating shoppers toward a purchase. SupportBot will also close a sale a shopper asks about, right in the chat, but it waits to be asked: it does not chase or nudge. Pick Rep AI if you want outbound selling, SupportBot if you want grounded answers that finish the job.
What happens when SupportBot can't answer a question?
It says so honestly and hands the conversation to a human by email (Starter+) or Slack (Growth+), with a summary. It never guesses at order status or policy details it can't verify.
See it answer from
your own store.
Install SupportBot on your Shopify store and it syncs your products, pages, and policies automatically, no manual setup.
Install free on ShopifyFree plan available · no credit card required to start