SupportBot
$0.03 / reply, from $9/mo
Flat plans: the AI replies are already in the price.
SupportBot vs Rep AI
Flat per-reply pricing.
Not per agent product (support, sales, or both) on a flat monthly price; the pricing page does not publish a per-reply or per-conversation unit.
Rep AI positions itself as “Proactive AI chat turns browsers into buyers & cuts tickets.” SupportBot answers the same customer questions (grounded only in your own store content) starting at $0.03 per reply, with no metering surprises.
Competitor pricing verified 2026-08-30, from published App Store listings.
Rep AI
Sold as three agent products on Rep AI's own pricing page: AI Support Agent from $49/mo, AI Sales Agent from $99/mo, AI Concierge from $118/mo (the two combined); 14-day free trial, no credit card, no annual commitment. That page lists no free plan and no visitor or catalog caps; earlier Shopify App Store listings showed visitor-metered tiers instead, so check the listing as well as the site
4.7★ (91 reviews) · billed per agent product (support, sales, or both) on a flat monthly price; the pricing page does not publish a per-reply or per-conversation unit
Feature by feature
Where SupportBot and
Rep AI actually differ.
| Feature | SupportBot | Rep AI |
|---|---|---|
| Pricing model | Flat monthly price per plan, metered by AI replies: the price is tied to how many questions the AI actually answers, with no visitor-count or overage math | Priced by which agent you buy rather than by usage: AI Support Agent from $49/mo, AI Sales Agent from $99/mo, or both as AI Concierge from $118/mo. The pricing page publishes no reply or conversation allowance, so what a plan includes is not directly comparable to a per-reply price |
| Free plan | Free plan: 100 AI replies/month, $0, no credit card | No free plan on Rep AI's pricing page: a 14-day free trial, no credit card required |
| Entry paid tier | Starter: $9/mo for 300 AI replies | AI Support Agent: from $49/mo, over 5× SupportBot's entry paid tier, and the closest of its three products to what SupportBot does |
| How answers are grounded | Every answer is generated only from the merchant's own store content (products, pages, policies, FAQs); the widget says so when it can't find an answer and hands off to a human | Rep AI's own listing says it "handles 24/7 customer support while deflecting tickets"; its exact grounding source and fallback behavior when it doesn't know an answer is not independently verified here |
| What it's built for | Purpose-built AI answer engine: trust and honesty first, never fabricates an order status or policy detail | Built around proactive, agentic sales: its own tagline is "turns browsers into buyers & cuts tickets," leaning toward nudging purchases as much as answering support questions |
Competitor pricing verified 2026-08-30, from published App Store listings.
Why merchants switch
Answers from your store.
Nothing made up.
Only your store content
Every answer is generated from the merchant's own products, pages, policies, and FAQs: never invented, never guessed.
Admits what it doesn't know
If the answer isn't in the store content, SupportBot says so honestly instead of fabricating a plausible-sounding response.
Clean human handoff
When it can't help, the conversation hands off to a real person by email or Slack, with a summary of what the customer already asked: no dead ends.
FAQ
Common questions about
switching from Rep AI.
Why switch from Rep AI to SupportBot?
Rep AI sells three separate agent products and its cheapest, the AI Support Agent, starts at $49/mo; getting both support and sales means the $118/mo AI Concierge. Its pricing page publishes no reply or conversation allowance, so you cannot work out a cost per answer before you buy. SupportBot's Starter plan is $9/mo for 300 AI replies, and the unit is on the label.
Does Rep AI have a free plan?
Not on its own pricing page, which offers a 14-day free trial with no credit card rather than a standing free tier. SupportBot's free plan (100 AI replies/month) is permanent and is built to run on a real storefront from day one.
Is Rep AI a bad product?
No. Rep AI is a well-reviewed app (4.7★, 91 reviews) built for merchants who want proactive, sales-oriented chat that nudges hesitating shoppers toward a purchase. SupportBot will also close a sale a shopper asks about, right in the chat, but it waits to be asked: it does not chase or nudge. Pick Rep AI if you want outbound selling, SupportBot if you want grounded answers that finish the job.
What happens when SupportBot can't answer a question?
It says so honestly and hands the conversation to a human by email (Starter+) or Slack (Growth+), with a summary. It never guesses at order status or policy details it can't verify.
See it answer from
your own store.
Install SupportBot on your Shopify store and it syncs your products, pages, and policies automatically, no manual setup.
Install on ShopifyFree plan available · no credit card required to start