Compare
SupportBot vs Chatty
Chatty says: "Shoppers have questions? AI chat bot has answers. Need sales support? AI Agent's got it. 24/7."
Chatty bills per AI conversation, with a published $0.40 per-conversation overage above the plan allowance. SupportBot bills a flat monthly plan that includes the AI replies.
Prices checked
Billing unit
- supportbot
- AI reply, flat plan
- chatty
- per AI conversation, with a published $0.40 per-conversation overage above the plan allowance
Side by side, in words
| Feature | SupportBot | Chatty |
|---|---|---|
| Pricing model | One flat monthly price per plan, with no overage line at all | Basic $19.99/mo covers 100 AI conversations; every paid tier then charges $0.40 per additional AI conversation, so the bill scales with a busy month |
| What happens when you hit the limit | Nothing is charged. The widget keeps answering on a lighter model with SupportBot branding switched back on, until the next month or an upgrade | Chatty publishes a $0.40 per-AI-conversation overage on Basic, Pro and Plus, so passing the allowance adds to the bill rather than degrading the service |
| Units, so you can compare honestly | SupportBot meters one AI reply, a single answer in the chat. Starter is $9/mo for 300 replies | Chatty meters AI conversations, which contain several messages. A conversation is not the same unit as a reply, so the headline per-unit prices are not directly comparable |
| Free plan | Free plan: 100 AI replies/month, $0, no credit card | Free plan: 50 AI conversations/month, with AI trained on up to 200 products |
| How answers are grounded | Answers use the merchant's synced store content and verified Shopify data; SupportBot says when it cannot verify an answer and can hand the conversation to a person. | Chatty describes an AI agent with order tracking and a shopping assistant; its exact grounding and fallback behavior on a given store is not independently verified here |
Common questions about
switching from Chatty.
Why switch from Chatty to SupportBot?
Billing predictability. Chatty publishes a $0.40 overage per additional AI conversation on every paid tier, so a viral week costs more than a quiet one. SupportBot has no overage at all: at the cap the widget keeps answering on a lighter model instead of adding to your bill.
Chatty's Basic plan is $19.99 and SupportBot's Starter is $9. Is SupportBot just cheaper?
Not in a way you can read straight off the price tags. Chatty meters AI conversations and SupportBot meters AI replies, and one conversation usually contains several replies. Compare on your own volume, and on whether an overage line is acceptable to you.
Is Chatty a bad product?
No. It holds a 4.9★ rating across a large number of Shopify App Store reviews and covers social channels and abandoned-cart recovery that SupportBot does not. The difference we are pointing at is the billing model, not the quality.
What happens when SupportBot can't answer a question?
It says so honestly and hands the conversation to a human by email (Starter+) or Slack (Growth+), with a summary. It never guesses at order status or policy details it can't verify.
See it answer from
your own store.
Install SupportBot on your Shopify store and it syncs your products, pages, and policies automatically, no manual setup.
Install free on ShopifyFree plan available · no credit card required to start