SupportBot
$0.03 / reply, from $9/mo
Flat plans: the AI replies are already in the price.
SupportBot vs Chatty
Flat per-reply pricing.
Not per AI conversation, with a published $0.40 per-conversation overage above the plan allowance.
Chatty positions itself as “Shoppers have questions? AI chat bot has answers. Need sales support? AI Agent's got it. 24/7..” SupportBot answers the same customer questions (grounded only in your own store content) starting at $0.03 per reply, with no metering surprises.
Competitor pricing verified 2026-08-17, from published App Store listings.
Chatty
Free (50 AI conversations/month); Basic $19.99/mo (100 AI conversations); Pro $68.99/mo (500); Plus $199/mo (1,000); 7-day free trial. Every paid tier publishes an overage of $0.40 per additional AI conversation
4.9★ (1,795 reviews) · billed per AI conversation, with a published $0.40 per-conversation overage above the plan allowance
Feature by feature
Where SupportBot and
Chatty actually differ.
| Feature | SupportBot | Chatty |
|---|---|---|
| Pricing model | One flat monthly price per plan, with no overage line at all | Basic $19.99/mo covers 100 AI conversations; every paid tier then charges $0.40 per additional AI conversation, so the bill scales with a busy month |
| What happens when you hit the limit | Nothing is charged. The widget keeps answering on a lighter model with SupportBot branding switched back on, until the next month or an upgrade | Chatty publishes a $0.40 per-AI-conversation overage on Basic, Pro and Plus, so passing the allowance adds to the bill rather than degrading the service |
| Units, so you can compare honestly | SupportBot meters one AI reply, a single answer in the chat. Starter is $9/mo for 300 replies | Chatty meters AI conversations, which contain several messages. A conversation is not the same unit as a reply, so the headline per-unit prices are not directly comparable |
| Free plan | Free plan: 100 AI replies/month, $0, no credit card | Free plan: 50 AI conversations/month, with AI trained on up to 200 products |
| How answers are grounded | Every answer is generated only from the merchant's own store content; the widget says so when it can't find an answer and hands off to a human | Chatty describes an AI agent with order tracking and a shopping assistant; its exact grounding and fallback behavior on a given store is not independently verified here |
Competitor pricing verified 2026-08-17, from published App Store listings.
Why merchants switch
Answers from your store.
Nothing made up.
Only your store content
Every answer is generated from the merchant's own products, pages, policies, and FAQs: never invented, never guessed.
Admits what it doesn't know
If the answer isn't in the store content, SupportBot says so honestly instead of fabricating a plausible-sounding response.
Clean human handoff
When it can't help, the conversation hands off to a real person by email or Slack, with a summary of what the customer already asked: no dead ends.
FAQ
Common questions about
switching from Chatty.
Why switch from Chatty to SupportBot?
Billing predictability. Chatty publishes a $0.40 overage per additional AI conversation on every paid tier, so a viral week costs more than a quiet one. SupportBot has no overage at all: at the cap the widget keeps answering on a lighter model instead of adding to your bill.
Chatty's Basic plan is $19.99 and SupportBot's Starter is $9. Is SupportBot just cheaper?
Not in a way you can read straight off the price tags. Chatty meters AI conversations and SupportBot meters AI replies, and one conversation usually contains several replies. Compare on your own volume, and on whether an overage line is acceptable to you.
Is Chatty a bad product?
No. It holds a 4.9★ rating across a large number of Shopify App Store reviews and covers social channels and abandoned-cart recovery that SupportBot does not. The difference we are pointing at is the billing model, not the quality.
What happens when SupportBot can't answer a question?
It says so honestly and hands the conversation to a human by email (Starter+) or Slack (Growth+), with a summary. It never guesses at order status or policy details it can't verify.
See it answer from
your own store.
Install SupportBot on your Shopify store and it syncs your products, pages, and policies automatically, no manual setup.
Install on ShopifyFree plan available · no credit card required to start