How we measure it
How chat-influenced revenue
is calculated.
A simple, published methodology. No black-box scoring.
The methodology
Three rules. Nothing hidden.
- We match a shopper across a conversation by visitor ID or customer ID, whichever is available.
- If an order is placed within 24 hours of that shopper's last chat message, it is linked to the conversation.
- Linked orders show up as Chat-influenced sales and Chat-influenced orders on your dashboard, a rolling 30-day window.
Chat-to-sale rate, average order value, and per-page breakdowns are on our roadmap and are not part of this methodology yet.
The window is published, not scored, so you can audit the number yourself against your own Shopify order timestamps rather than trust a model no one can see inside.
See revenue your chat
actually influenced.
Install SupportBot on your Shopify store, and chat-influenced sales and orders show up on your dashboard automatically.
Install on ShopifyFree plan available · no credit card required to start