How to reach us
Email support@supportbot.app, the same address every transactional email from SupportBot already comes from. It reaches a real person, not a ticket queue.
Support commitment
Our support SLA.
What to expect when you need help from the SupportBot team, in writing.
The commitment
A response time you can
actually count on.
We reply to merchant support requests within 1 business day, Monday to Friday. That is the whole commitment: no severity tiers, no uptime percentage to decode, just a number a small, hands-on team can actually hit every week.
What counts as a support request
Anything about your account, billing, the widget, or getting SupportBot working on your store. General feedback and feature ideas are always welcome too, they just move at a slower pace than a blocking issue.
Get a faster answer
Include your shop domain, what you were trying to do, and a screenshot if something looked wrong. That is usually enough to skip a round of back and forth.
Support that shows up
when you need it.
Install SupportBot on your Shopify store, and a real person is one email away whenever something needs a human.
Install on ShopifyFree plan available · no credit card required to start