Support with clear ownership.

What Priority means

Priority support means verified Pro requests are placed ahead of standard-plan requests at each support-queue review. Security, privacy, data-loss, billing-access, and service-wide incidents take precedence. The label does not promise a response or resolution time, continuous coverage, or a particular outcome.

• How to reach us

  Email support@supportbot.app. Replies remain in the same email thread so you have one durable written record. Include your shop domain so we can verify your store and effective plan.

• What support covers

  Installation, configuration, documented SupportBot behavior, incident triage, and reasonable diagnosis of interactions with supported Shopify surfaces.

What it does not promise

• Ownership and boundaries

  One named owner follows a request through closure or records a named handoff. Support excludes custom theme development, third-party app implementation, merchant data repair outside SupportBot, and guarantees about external services.