SupportBot
$0.03 / reply, from $9/mo
Flat plans: the AI replies are already in the price.
SupportBot vs Willdesk
Flat per-reply pricing.
Not per conversation, with separate add-on meters for AI conversations and for tracked orders.
Willdesk positions itself as “AI Customer Service Automation | Instant Ticket Resolution, 24/7 Omni-Channel Support with AI Chatbot.” SupportBot answers the same customer questions (grounded only in your own store content) starting at $0.03 per reply, with no metering surprises.
Competitor pricing verified 2026-08-17, from published App Store listings.
Willdesk
Free plan (20 conversations); Basic $16.90/mo (100 conversations); Pro $89.90/mo (1,000 conversations); 7-day free trial. Overages are metered separately on Basic at $12 per 100 conversations, $20 per 100 AI conversations and $4 per 100 tracked orders
4.8★ (355 reviews) · billed per conversation, with separate add-on meters for AI conversations and for tracked orders
Feature by feature
Where SupportBot and
Willdesk actually differ.
| Feature | SupportBot | Willdesk |
|---|---|---|
| Pricing model | One flat monthly price per plan. There is no overage line of any kind: the AI replies are already included | Basic is $16.90/mo for 100 conversations, and its published overage rates run on three separate meters: $12 per 100 conversations, $20 per 100 AI conversations, and $4 per 100 tracked orders |
| What happens when you hit the limit | Nothing is charged. The widget keeps answering on a lighter model with SupportBot branding switched back on, until the next month or an upgrade | Willdesk publishes per-100 overage rates on its paid tiers, so exceeding an allowance adds to the bill |
| Units, so you can compare honestly | SupportBot meters one AI reply, a single answer in the chat. Starter is $9/mo for 300 replies | Willdesk meters conversations and AI conversations, which each contain several messages. A conversation is not the same unit as a reply, so per-unit prices between the two apps are not directly comparable |
| How answers are grounded | Every answer is generated only from the merchant's own store content; the widget says so when it can't find an answer and hands off to a human | Willdesk describes a GPT-4-powered agent handling order tracking, returns and address updates; its exact grounding and fallback behavior on a given store is not independently verified here |
| What it's built for | Purpose-built AI answer engine for pre-sale and post-sale questions on a Shopify storefront | Omni-channel helpdesk and ticketing (email, live chat, Instagram, Messenger, WhatsApp) with a help center and workflow builder: a broader tool if you need multi-channel ticketing |
Competitor pricing verified 2026-08-17, from published App Store listings.
Why merchants switch
Answers from your store.
Nothing made up.
Only your store content
Every answer is generated from the merchant's own products, pages, policies, and FAQs: never invented, never guessed.
Admits what it doesn't know
If the answer isn't in the store content, SupportBot says so honestly instead of fabricating a plausible-sounding response.
Clean human handoff
When it can't help, the conversation hands off to a real person by email or Slack, with a summary of what the customer already asked: no dead ends.
FAQ
Common questions about
switching from Willdesk.
Why switch from Willdesk to SupportBot?
Mostly for billing predictability. Willdesk publishes overage rates on three separate meters (conversations, AI conversations, tracked orders), so a busy month can add to the bill in three ways at once. SupportBot has no overage charges at all: at the cap the widget keeps answering on a lighter model instead of billing you.
Is Willdesk cheaper than SupportBot?
Its entry paid tier is $16.90/mo against SupportBot's $9/mo Starter, but the two meter different units, so the honest answer is that it depends on your volume and channel mix. If you need Instagram, Messenger and WhatsApp ticketing, Willdesk does things SupportBot does not do at all.
Is Willdesk a bad product?
No. It carries a 4.8★ rating on the Shopify App Store and covers far more channels than SupportBot. It is a different shape of tool: a multi-channel helpdesk rather than a storefront answer engine.
What happens when SupportBot can't answer a question?
It says so honestly and hands the conversation to a human by email (Starter+) or Slack (Growth+), with a summary. It never guesses at order status or policy details it can't verify.
See it answer from
your own store.
Install SupportBot on your Shopify store and it syncs your products, pages, and policies automatically, no manual setup.
Install on ShopifyFree plan available · no credit card required to start