By industry
SupportBot for Art & Prints stores
Print sizes and materials, framing options, color accuracy, and shipping for fragile or oversized pieces fill an art store's support queue. SupportBot answers from your own product pages, size guides, and shipping policy, in your brand's voice.
What shoppers ask
Answers come from your own synced products, pages, and policies. These are illustrative examples of the kind of question a shopper might ask, not a guarantee every question is pre-answered before your content is synced.
- A shopper might ask
"What sizes does this print come in, and is the largest one still in stock?"
- A shopper might ask
"Does this come framed, or do I need to buy a frame separately?"
- A shopper might ask
"Will the colors look the same as they do on my screen?"
- A shopper might ask
"How is a print this size shipped, and what happens if it arrives damaged?"
Where it gets hard
- Size, paper, and material questions across many variants of the same artwork (giclee or poster, matte or glossy, framed or unframed)
- Framing and mounting questions before a shopper commits: will it fit a standard frame, is hanging hardware included
- Color-accuracy worries from shoppers unsure the print will match what they see on screen
- Limited-edition availability, plus shipping and damage questions for fragile, rolled, or oversized pieces
What handles it
- Growth and higher plans guide shoppers with live catalog search, attribute refinement, comparisons, variant choices, and available alternatives.
- Growth and higher plans can add custom knowledge notes for details that are not published on a storefront page.
- Starter and higher plans can hand uncertain questions to a person by email; Growth and higher plans can also use Slack.
- Starter and higher plans can match replies to the merchant's text-based tone guidance; Growth and higher plans also accept a PDF tone guide.
See it answer your
art & prints questions.
Install SupportBot on your Shopify store and it syncs your products, pages, and policies automatically, no manual setup.
Install free on ShopifyFree plan available · no credit card required to start